Remake, Warranty and Payment Policies

Remake Policies

The cost for fabricating custom-made dental appliances and restorations can not be refunded. A credit may be issued by Studio-280 directly to a lab’s account when cases do not meet Studio-280’s exceptional standards for quality, function, and aesthetics, Any credit balance on a Studio-280 account must be used for lab services only. Under most conditions, all remakes will be completed at no charge if received within 30 days of the invoice date. However, charges will be applied under the following circumstances: 1. The original restoration or appliance is not returned. 2. Reduction coping is fabricated for the tooth or teeth. 3. The bite or impression sent is different from the original. 4. If Studio-280 questions a margin or impression and the Doctor approved completion of the case. 5. Tooth or teeth are re- prepped or modified. 6. If study models and/ or specific instructions (written on the prescription) were not provided for anterior cases. 7. Minimum or no- prep veneers are not guaranteed 8. If the shade changes and it’s a different color from what was originally requested. 9. If Restorative material requested for the remake is different from original order. 10. If Studio-280 advises the Doctor that the quality of the work can not be guaranteed and the Doctor approves completion of the case. 11. Bonding related remakes ( when improper bonding or cementation techniques were used). 12. Free metal restorations that are cemented temporarily. For eligible remakes within 30 days, but without the original case, Studio-280 shall remake these cases at 100% of the retail price of the restoration at the time the request is made.

Warranty of Work

Studio-280 guarantees its work for 6 moths against defects in materials and craftsmanship. However, the following restorations and appliances are not covered by any warranty due to their temporary or delicate nature:

• Temporary crowns
• Veneers
• Immediate Dentures
• Removable orthotics
• Nightguards
• Retainers

*** Studio-280 guarantees material used for orthotic appliances, nightguards and retainers; however, normal wear and tear ( including discolorization) is excluded.

IMPORTANT All statements must be paid in full 30 days after statement was prepared. Any amounts not paid by the stipulated time will incur a 1.50% finance charge per month, and the account will be placed on C.O.D. terms. All cases will be billed as they are finished and will be paid in full at the time of delivery. All cases and items sent remain the property of Studio-28-b, until client’s account is paid in full. A minimum of $50.00 will be charged for returned checks. All disputes shall be governed in all aspects by Texas Law and client agrees to submit to the exclusive jurisdiction of, and venue in, the courts of Texas in any dispute, with the prevailing party to recover attorney’s fees, court costs and other expenses, including actual expert witness fees, if any, in addition to any other relief to which prevailing party may be entitled.